Conflicts with Clients, Part 3 of 3: Having a Successful Mediation

Conflicts with Clients, Part 3 of 3: Having a Successful Mediation Envelope Linkedin As a mediator, I have had the privilege of helping to resolve many disputes between lawyers and clients. In this series of posts, I’m giving some tips for preventing and resolving these disputes, generalized to apply to any professional/client relationship. In my […]

Five ways to set yourself up for a strong resolution

Five ways to set yourself up for a strong resolution Envelope Linkedin In the last post we looked at a few reasons why you might find your conversation going backwards as you get closer to resolution, and what to do about it.  In this post, we’ll look at some ways to prevent it from happening […]

What to do when your conversation is going backwards

What to do when your conversation is going backwards Envelope Linkedin Have you ever felt close to an agreement – or at least an understanding – with someone, and then out of nowhere they go back to square one and start rehashing the same old arguments?  It probably feels like you’ve made no progress.  You […]

Taking the Blame

Taking the Blame Envelope Linkedin When someone lashes out at you, the urge to defend yourself can be almost irresistible, but learning when to come to your own defense and when to resist the impulse will make you a much more effective problem solver. You know that blame and accusations rarely help you out of […]

Information is Power

Information is Power Envelope Linkedin Before you go into a negotiation – and everything is a negotiation – think about the information you have, the information you need, and the surprises you might encounter along the way.  The information you have You have some information that you assume everyone else knows.  Challenge that assumption, because […]